Last updated: May 18, 2026
Welcome to the KiplingSale.org FAQ. We have gathered answers to our most common questions to help you quickly find the information you need. If you cannot find the answer here, please contact our support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free shipping on every order to the contiguous United States. No minimum purchase is required.
Q: Where do you ship?
A: We currently ship only to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, US territories, or P.O. boxes.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1-2 business days. After processing, delivery takes 3-5 business days within the contiguous United States.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Who will deliver my package?
A: We work with a variety of reliable carriers such as USPS, UPS, FedEx, and DHL. The carrier for your order is selected automatically based on your location.
Returns & Refunds
Q: What is your return policy?
A: You have 30 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and returned due to a quality issue (e.g., manufacturing defect or damage during transit).
Q: Is return shipping free?
A: Yes. We offer free returns. No restocking fee applies.
Q: How do I start a return?
A: Please email us at info@kipllingsale.org with your order number and reason for return. We will provide you with a prepaid return shipping label and instructions.
Q: Where do I send my return?
A: Returns must be sent to our return address:
KiplingSale.org
1578 S 1900 E
Salt Lake City, UT 84108
United States
Q: How long does it take to get my refund?
A: Once we receive and inspect your returned item, we will process your refund within 1-2 business days. After we process the refund, please allow 7-10 business days for the credit to appear on your original payment method (depending on your bank or card issuer).
Q: Do you charge a restocking fee?
A: No. We do not charge any restocking fee.
Q: Can I get a partial refund?
A: If an item is returned in a condition that does not meet our “unused with original packaging” requirement, a partial refund may be issued at our discretion.
Product & Quality
Q: Is KiplingSale.org the official Kipling website?
A: No. KiplingSale.org is an independent online retailer. We are not the official Kipling website and are not directly affiliated with Kipling International or VF Corporation.
Q: Are your products authentic?
A: Yes. Every item we sell is sourced from genuine inventory. We stand behind the authenticity of our products.
Q: What if my item arrives damaged or defective?
A: Please contact us immediately at info@kipllingsale.org. Damage or quality issues are fully covered under our return policy, and we will provide a free return label.
Customer Support
Q: How can I contact customer support?
A: You can reach us through the following methods:
Email (preferred): info@kipllingsale.org
Phone: +1 (801)-937-9781
Mail / Returns Address: 1578 S 1900 E, Salt Lake City, UT 84108, United States
Q: What are your customer service hours?
A: Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time – MT).
We are closed on weekends and major US holidays.
Q: How quickly do you respond to inquiries?
A: We typically respond to emails within 1 business day. If calling, please have your order number ready.