FAQ
Last Updated: June 5, 2026
Welcome to the KiplingSale.org FAQ. Below are answers to the most common questions we receive from customers. Each answer is based on our published policies. If you cannot find your question here, please contact us at info@kipllingsale.org.
Ordering and Shipping Questions
Q: Do you offer free shipping?
A: Yes. All orders ship for free to the contiguous United States. No minimum purchase is required and no promo code is needed.
Q: Where do you ship?
A: We ship only to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, US territories, APO/FPO addresses, or PO boxes.
Q: How long does processing take?
A: Processing takes 1 to 2 business days from the time you place your order. Business days are Monday through Friday excluding federal holidays.
Q: How long does delivery take after processing?
A: Delivery takes 3 to 5 business days after your order has been processed and shipped.
Q: Can I track my order?
A: Yes. We send a shipment confirmation email that includes a tracking number and a direct link to the carrier’s tracking page.
Q: Which carriers do you use?
A: We use USPS, UPS, FedEx, and DHL. The carrier is selected based on your delivery address and package weight.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not accept American Express, Discover, checks, or money orders.
Q: When is my payment charged?
A: Your payment is charged at the time you submit your order, not when the order ships.
Returns and Refund Questions
Q: How long do I have to return an item?
A: You have 30 calendar days from the delivery date shown on your carrier tracking confirmation to request a return.
Q: What items can be returned?
A: Items that are unused, in original packaging, and returned due to a quality issue such as a manufacturing defect or transit damage.
Q: Can I return an item if I just changed my mind?
A: No. Our return policy only covers quality issues. We do not accept returns for change of mind, wrong size, or not liking the color.
Q: Is return shipping free?
A: Yes. We provide a prepaid return shipping label for all approved returns. You do not pay for return shipping.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fee.
Q: How do I start a return?
A: Email info@kipllingsale.org with your order number, a description of the quality issue, and clear photos showing the defect or damage.
Q: What happens after I send my return request?
A: We review your request and, if approved, email you a prepaid return label within 1 business day. You then pack the item in original packaging, affix the label, and drop it off at the carrier location.
Q: Where do I send my return?
A: KiplingSale.org, 1578 S 1900 E, Salt Lake City, UT 84108, United States. The return address is also printed on your prepaid label.
Q: How long does return inspection take?
A: Once your return package arrives, we inspect it within 2 business days.
Q: How long until I get my refund?
A: After inspection passes, we process your refund within 1 to 2 business days. Then your bank or credit card issuer takes an additional 7 to 10 business days to show the credit in your account.
Q: Why would I receive only a partial refund?
A: Partial refunds are issued if the returned item shows signs of use, missing original packaging, or if the quality issue is not considered a defect.
Q: Can I get a refund to a different payment method?
A: No. Refunds are always sent back to the original payment method used at checkout.
Product Questions
Q: Are your products authentic?
A: Yes. All items we sell are sourced from genuine inventory. We do not sell counterfeits or unauthorized reproductions.
Q: What if my item arrives damaged?
A: Contact us immediately at info@kipllingsale.org. Damage during transit is covered under our quality issue return policy.
Q: What if my item has a manufacturing defect?
A: You are covered under our return policy. Email us with your order number and photos of the defect to start a return.
Customer Support Questions
Q: How can I contact customer support?
A: Email info@kipllingsale.org or call +1 (801)-937-9781.
Q: What are your customer service hours?
A: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time. We are closed on weekends and federal holidays.
Q: How quickly do you respond to emails?
A: We typically respond within 1 business day. Most emails receive a response within 24 hours during business days.
Q: Do you have a physical address?
A: Yes. Our address is 1578 S 1900 E, Salt Lake City, UT 84108, United States. This address accepts mail and returns.
Q: Where are your policies located?
A: All policies (Shipping, Returns, Refunds, Payments, Terms, Privacy, About Us, and this FAQ) are linked in the footer of every page on our website.
Order Status Questions
Q: My tracking number is not showing any information. What should I do?
A: Tracking information can take up to 24 hours to appear after you receive the shipment notification. Check again after 24 hours.
Q: My package says delivered but I did not receive it.
A: First, check with neighbors or anyone else at your address. Then contact the carrier directly using your tracking number. If the carrier confirms delivery but you still cannot locate the package, email us at info@kipllingsale.org and we will assist.
Q: Can I change my shipping address after placing an order?
A: If your order has not yet been processed, email us immediately. Once processed or shipped, we cannot change the address.
Q: Can I cancel my order?
A: Email us within 1 hour of placing your order. If the order has not been processed, we will cancel it and issue a full refund. After processing begins, cancellations are not possible.