Last Updated: June 12, 2026
RETURN POLICY
Return Time Limit
You have 30 calendar days from the date your package is delivered to request a return. The delivery date is defined as the date shown on your carrier tracking confirmation. Requests submitted after 30 days will not be accepted.
Return Eligibility – Three Requirements
To qualify for a full refund, your return must meet all three conditions below.
First Requirement – Unused Condition
The item must be unused. This means no visible wear, no stains, no odors, and no signs that the item has been carried or handled beyond initial inspection. Items that appear used will be rejected or receive only a partial refund.
Second Requirement – Original Packaging
The item must be in its original packaging. All tags, dust bags, and original boxes must be included and undamaged. Items returned without original packaging may be rejected or receive only a partial refund.
Third Requirement – Quality Issue
The return must be due to a quality issue. Acceptable quality issues include manufacturing defects such as loose stitching, broken zippers, defective hardware, or damage that occurred during transit such as crushed packaging or torn material. Change of mind, wrong size selection, or not liking the color are not covered under this policy.
Free Return Shipping
We provide free return shipping for all eligible returns. A prepaid return shipping label will be emailed to you after we approve your return request. No restocking fee applies. You will not be charged any fees for returning an eligible item.
How to Submit a Return Request
Step 1 – Send an email with your order number and a description of the quality issue you experienced.
Step 2 – Include clear photographs showing the defect or damage. Photos help us process your return faster.
Step 3 – Wait for our return approval email, which will contain your prepaid shipping label and return instructions.
Step 4 – Pack the item exactly as you received it, using the original packaging.
Step 5 – Affix the prepaid label to the outside of the package and drop it off at any authorized carrier location.
Return Address
Once you receive your prepaid label, the return address will be printed on the label. Please do not send returns without a prepaid label. Returns sent collect or without an approved label may be refused or delayed.
Return Inspection Process
After your return package arrives at our facility, we inspect the item within 2 business days. We verify that the item is unused, in original packaging, and shows a genuine quality issue. If the item passes inspection, we proceed with your refund.
Partial Refund Situations
A partial refund may be issued in the following situations:
- The item shows signs of use such as scratches, dirt, or worn material
- Original packaging or tags are missing or damaged
- The quality issue is determined to be normal wear rather than a defect
- The return request is submitted after the 30-day window
Rejected Returns
If your return does not meet the eligibility requirements, we will notify you by email. You may request to have the item shipped back to you at your own expense. If you do not request return shipping within 30 days of notification, we may discard the item.
Return Questions
For any return-related questions, please contact us using the email address on our Contact Us page.