Last Updated: June 12, 2026
ABOUT US
Our Business Location
We are an online retail store based in Salt Lake City, Utah. Our physical mailing and return address is 1578 South 1900 East, Salt Lake City, Utah, 84108, United States. This is a valid physical address. It is not a post office box.
Our Business Focus
We specialize in selling bags, backpacks, and travel accessories. Our product selection focuses on lightweight, functional, and colorful designs that appeal to everyday users. We maintain a curated inventory of products rather than a massive, unfiltered catalog. This allows us to inspect each item before listing.
Our Operational Hours
Customer service is available Monday through Friday from 9:00 AM to 6:00 PM Mountain Time. We are closed on Saturdays, Sundays, and all federal holidays observed in the United States. Emails received outside of business hours are answered on the next business day.
Our Shipping Model
We ship exclusively to the contiguous United States. Every order receives free shipping with no minimum purchase requirement. Orders are processed within 1 to 2 business days. Delivery takes 3 to 5 business days after processing. We use multiple carriers including USPS, UPS, FedEx, and DHL.
Our Return Commitment
We accept returns within 30 calendar days of delivery. Returns are accepted only for quality issues such as manufacturing defects or transit damage. We provide free return shipping labels. We charge no restocking fees. Refunds are processed within 1 to 2 business days after return inspection. Bank processing takes an additional 7 to 10 business days.
Our Quality Standard
Every item we sell is sourced from genuine inventory. We inspect products before shipping to ensure they match their descriptions. Items with visible damage or defects are not sent to customers. If a defective item does ship by accident, our return policy covers the return.
Our Customer Service Pledge
We respond to all emails within 1 business day. Most emails receive a response within 4 to 8 hours during business days. Return label requests are typically processed within 2 hours. Phone support is available during business hours with typical wait times under 3 minutes.
How to Verify Our Legitimacy
We maintain a physical address in Salt Lake City, Utah. You may send mail to this address. We publish a valid telephone number that is answered during business hours. We publish a domain-based email address. All policies required for online retail are published on this website and linked from our footer. Our refund and return policies are clearly stated and match our actual practices.
Contact Information Summary
Email is available on our Contact Us page. Phone number is available on our Contact Us page. Hours are Monday through Friday, 9 AM to 6 PM Mountain Time. Mailing address is 1578 South 1900 East, Salt Lake City, Utah, 84108, United States.